Terms of service

Terms of Service

OVERVIEW

This website is operated by EliteTails. Throughout the site, the terms “we,” “us,” and “our” refer to EliteTails. EliteTails offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

If you do not agree to all the terms and conditions, you may not access the website or use any services.

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

Our store is hosted on Shopify Inc.. They provide the online e-commerce platform that allows us to sell our products and services.

By agreeing to these Terms:

  • You confirm that you are at least the age of majority in your country of residence
  • You agree not to use our products for any illegal or unauthorized purpose
  • You must not violate any applicable laws (including copyright laws)
  • You must not transmit viruses, malware, or destructive code

Any breach of these Terms may result in immediate termination of your access to our services.

SECTION 19 - Global Sourcing & Brand Substitution Policy

At EliteTails, we work with a global network of trusted suppliers to ensure fast and efficient fulfillment. Due to demand and availability, the product you receive may differ in branding or packaging from what is displayed on our website. However, the product will maintain the same core function and quality as advertised.

Key Points:

  • Product Branding & Variation:
    Products may arrive with different branding than shown. This is part of our fulfillment process.
  • Return & Refund Policy:
    Orders with brand or packaging variations are not eligible for return or refund. These sales are final.
  • Customer Support:
    For any concerns, contact us at info@elitetails.co.uk

We are committed to transparency and customer satisfaction.

CONTACT INFORMATION

If you have any questions regarding these Terms or your data, please contact us:

Store Name: EliteTails
Email: info@elitetails.co.uk
Company: Valenciaa Ventures LLC
Address:
30N Gould St, Sheridan, WY 82801, USA

CUSTOMER SUPPORT

  • Monday – Friday: 9:30 AM – 7:00 PM (GMT+1)
  • Saturday – Sunday: 9:30 AM – 2:00 PM (GMT+1)

Response Time: 24–48 hours