Terms of service

Terms of Service

OVERVIEW

This website is operated by EliteTails. Throughout the site, the terms “we,” “us,” and “our” refer to EliteTails. EliteTails offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional policies referenced herein.

These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

If you do not agree to all Terms, you may not access or use the website.

We reserve the right to update or modify these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your country of residence
  • You will not use our products for illegal or unauthorized purposes
  • You will not violate any applicable laws (including copyright laws)
  • You will not transmit viruses, malware, or destructive code

Any breach of these Terms may result in immediate termination of your access to our services.

SECTION 19 – Global Sourcing & Brand Substitution Policy

At EliteTails, we partner with a global network of trusted suppliers to fulfill orders efficiently. Due to demand or regional availability, the product you receive may differ in branding or packaging from what is shown on our website. However, the product will maintain the same core function and quality.

Important Notes:

  • Product Variation:
    Products may arrive under different branding as part of our fulfillment process.
  • Return & Refund Policy:
    Orders with branding or packaging variations are not eligible for return or refund. These sales are final.
  • Customer Support:
    For any concerns, please contact us at info@elitetails.co.uk

We are committed to transparency and customer satisfaction.

CONTACT INFORMATION

If you have any questions regarding these Terms or your data, please contact us:

Store Name: EliteTails
Email: info@elitetails.co.uk

CUSTOMER SUPPORT

  • Monday – Friday: 9:30 AM – 7:00 PM (GMT+1)
  • Saturday – Sunday: 9:30 AM – 2:00 PM (GMT+1)

Response Time: 24–48 hours